At Spin and Go, the enjoyment of playing only matters when you play in control. We provide tools, guidance, and full support to ensure your gaming experience remains healthy and enjoyable.
We provide a range of control tools that you can activate yourself through account settings — no need to contact support.
Set daily, weekly, or monthly deposit limits based on your financial capacity. These limits take effect immediately and can only be increased after a 24-hour waiting period to protect against impulsive decisions.
Set a limit on the duration of your gaming sessions. When your set time is about to expire, our system will send an in-app reminder. This feature helps you stay aware of how much time you are spending on gaming.
Need a break without deleting your account? Activate a Self-Break for 24 hours, 3 days, 1 week, or up to 6 weeks. During this period, you will not be able to log in or make deposits to your spin and go account.
For those who need a longer break, the Self-Exclusion option allows you to block your account for 6 months, 1 year, 3 years, or up to 5 years. This exclusion cannot be reversed early, for your own protection.
Disable all promotions, bonus offers, and marketing communications from spin and go at any time through your account settings. This option helps reduce the urge to keep playing.
View your full history of deposits, betting, wins, and losses in detail. Seeing a complete overview of your spending helps you make smarter, more controlled gaming decisions.
If you or a loved one needs support, please contact the following helplines:
Responsible gaming means enjoying wagering and online casino games purely as entertainment — not as a source of income, an escape from problems, or a way to meet emotional needs. At spin and go, we believe every player deserves a fun gaming experience that does not affect their daily life, finances, or personal relationships.
Responsible gaming means always playing with surplus money you can afford to lose, not funds reserved for essentials such as rent, bills, or food. It also means playing within a planned timeframe and not exceeding the limits you set for yourself.
Spin and go fully supports this concept through a range of built-in control tools within our platform. We also train our customer support team to identify signs that a player may need assistance, and we do not hesitate to proactively reach out to those players.
Spin and go's commitment to responsible gaming goes beyond a licensing obligation — it is a core value embedded in every aspect of our platform's operations. Here are the key principles we uphold:
Problem gambling often develops gradually and goes unnoticed. Many people do not realize they have a problem until it starts affecting key areas of their lives. Here are the warning signs to watch for in yourself or someone you care about:
Counting on winnings to pay rent, bills, or debts is a serious red flag that needs to be addressed immediately.
Repeated attempts to stop or reduce gambling without success indicate weakening self-control.
Continuing to play in order to "win back" lost money often leads to greater losses and becomes a dangerous cycle.
Lying to family or friends about how much time and money has been spent on playing.
Work, family, school, or health begins to suffer due to excessive time spent gambling.
Borrowing from family, friends, or financial institutions specifically to fund gambling is a serious warning sign.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we recommend speaking with our support team or seeking professional help.
1. Have you ever played beyond the time or money limits you set for yourself?
2. Have you ever played to escape problems, stress, or feelings of discomfort?
3. Have you ever felt anxious, irritable, or uneasy when you were unable to play?
4. Have you ever needed to increase your wagering amount to achieve the same level of excitement?
5. Has your gambling activity ever caused financial, family, or workplace problems?
All responsible gaming control tools at spin and go are directly accessible through your account settings menu. Here is a quick guide to each tool:
Login → Account Settings → Responsible Gaming → Deposit Limits. Choose a period (daily/weekly/monthly) and enter your limit amount.
Login → Account Settings → Session Time Limits. You can set reminders at 30 minutes, 1 hour, 2 hours, or a custom duration of your choice.
Login → Account Settings → Self-Break. Select your break duration and confirm. Your account will be suspended immediately for the chosen period.
Login → Account Settings → Self-Exclusion. Select a period (6 months to 5 years). This cannot be reversed early — please consider this carefully.
An example of how deposit limits can protect your finances:
Spin and go strictly prohibits anyone under the age of 18 from registering or using our platform. We enforce a rigorous age verification process through our KYC (Know Your Customer) system before any financial activity is permitted.
If you share a device with children or underage family members, we recommend the following steps to prevent unauthorized access:
If you or someone you know needs help with a gambling problem, there are various support resources available in Malaysia. Acknowledging the problem and seeking help is a sign of strength, not weakness.
Provides free counselling services for addiction issues including problem gambling. Reachable through your nearest district office.
Provides non-judgmental emotional support and a listening ear for those in distress. Hotline: 03-7627 2929.
A 12-step program to help individuals dealing with problem gambling through community support and peer guidance.
Our support team is ready to help you activate control tools, answer questions, or refer you to suitable external support resources.
Register a Spin and Go account today and enjoy a range of built-in control tools that help you stay in control. A welcome bonus of up to RM 600 awaits you.